Returns & Refund policy

Beautilities Returns & Refunds Policy

At Beautilities, we take great care to ensure your order reaches you in pristine condition. Your statutory rights under UK consumer law are fully respected and unaffected by this policy.

1. Unopened Items & Your 14-Day Cancellation Right

In accordance with UK distance selling regulations, you have 14 days from the date of delivery to notify us that you wish to cancel and return standard, unopened items for a refund.

  • Items with Hygiene Seals: Must be returned with all safety, foil, shrink-wrap, or outer packaging seals completely intact.

  • Items without Factory Seals: Where a product does not naturally feature a factory hygiene seal, returned items will undergo a detailed physical inspection upon arrival (including weight, fill-level, and volume verification).

  • Value Deductions for Used Goods: In line with UK Consumer Law, if our inspection or weight check reveals that a product has been opened, tested, pumped, or handled beyond what is necessary to establish its nature, we reserve the right to reduce your refund by up to 100% to reflect the diminished commercial value of the item.

  • Return Shipping: Return shipping costs for change-of-mind cancellations are the responsibility of the customer.

2. Opened Skincare & Cosmetic Products (Hygiene Policy)

For health protection and hygiene reasons, we cannot accept returns or offer refunds on any skincare, cosmetic, or personal care items that have been opened, used, or had their protective hygiene seals broken after delivery.

Once a protective seal or film is broken, the product is strictly non-refundable unless it is confirmed to be faulty, damaged in transit, or incorrect.

3. Faulty, Damaged, or Incorrect Items

If your item arrives damaged in transit, leaking, defective, contaminated, or differs from what you ordered:

  1. Contact us at hello@beautilities.co within 30 days of delivery.

  2. Please provide your full name, order number, a description of the issue, and clear photos showing the fault or damage (including photos of the outer postal packaging upon receipt).

Once verified, we will arrange a free replacement or issue a full refund (including any standard outbound delivery fees) in line with your statutory rights under the UK Consumer Rights Act 2015.

4. How Refunds Are Processed

  • Inspection: Where a return is requested, refunds will be processed after the returned item has been received and inspected by our team.

  • Refund Method: Approved refunds will be issued directly to your original payment method within 5 to 10 business days of receiving the returned goods.